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Kinetic’s Privacy Policy

This Privacy Policy governs the manner in which Kinetic DAX Sdn. Bhd. (“Kinetic” or “the Company”) processes information collected from all individuals who browse, use, or access its site at https://kdx.com.my/ (the "Site"), and/or individuals who register for an account with Kinetic and use its services (collectively, "User(s)," "you," "your") pursuant to the statutory requirements of the Personal Data Protection Act 2010 ("PDPA"). The Company may 'process' an individual's personal data by collecting, recording, holding, storing, using, and/or disclosing it.

Personal Data Collected by Kinetic

Personal Data Protection Act 2010 describes personal data as information relating directly or indirectly to an individual who is identified or can be identified from that information. For the purpose of this Privacy Policy, personal data refers to any information in the Company’s possession from which individuals can be identified, whether from that information or from other information in its possession. The Company may collect personal data from you in various ways, including but not limited to information you provide to the Company when you visit its Site, contact the Company with inquiries or requests, register for an account on the Site, as well as information collected in the ordinary course of your relationship with the Company in connection with any activities, services, features, or resources the Company make available on its Site. Kinetic may also obtain personal data from other sources, including third parties connected with you (e.g., other User(s)who transact with you) and from such other sources to which you have given your consent to disclose your personal data.

You may be asked for personal data as appropriate, such as:

  • Name
  • Email address
  • Contact number

For User(s) who register for an account and wish to trade on its Site, the Company will also collect information necessary to verify your identity, including but not limited to:

  • Passport copy and details
  • Copies of your NRIC copy and details
  • Date of Birth
  • Gender
  • Nationality
  • Documents providing proof of your address within the last three months (e.g., utility/cell phone/internet bill, bank statements, etc.)

Kinetic may also collect information about you through technology. Such information may include:

  • Web browser type
  • IP address
  • Operating system
  • Domain name
  • User(s) profiles
  • Geolocation
  • Cookies
  • Technical support records
  • Third-party analytics services

It is necessary for the Company to collect and process your personal data. If you do not provide the Company with your personal data, you may not be entitled to or allowed to engage in certain Site-related activities or to access the Company’s Services, and the Company will not be able to effectively provide its products and/or services to you or process your personal data for any of the purposes (as stated below), if at all.

How Kinetic Uses Your Personal Data

Kinetic may collect and use your personal data for the following purposes, including but not limited to:

  • Assess and process your application or registration for an account with Kinetic, to verify your identity or assess your creditworthiness to provide you with any of its products and/or services;
  • To process, facilitate, administer, and/or provide you with its products and/or services;
  • To carry out, manage, and/or maintain your relationship, commercial transactions and dealings with the Company.
  • To personalise and improve the User(s) experience while using its products and/or services;
  • To process payments, including providing billing to you, maintaining financial records, assessing or verifying credit/debit card details, and facilitating payments of any amount due to the Company;
  • To run promotions, contests, surveys, or other Site features;
  • To send User(s) any marketing and promotional information they have consented to receive that the Company thinks will be of interest to them;
  • To send periodic emails to you in connection with its dealings with you;
  • To send you information and updates pertaining to your order;
  • To respond to your inquiries, questions, and/or other requests;
  • If you have opted-in to the Company’s mailing list, you may receive emails that may include the Company news, updates, related product or service information, etc. If at any time you wish to unsubscribe from receiving future emails, please refer to the instructions to unsubscribe detailed at the bottom of each email.

Please note that Kinetic may also anonymize or aggregate your personal data by excluding information (such as your name) that makes the data personally identifiable to you ("Anonymous Information"). This Anonymous Information may be used to improve the performance of itsSite or to analyse request and usage patterns so that the Company may improve its products and/or services or for any related market research purposes, either internally or through third parties.

The Company will process your personal data in accordance with the PDPA, its applicable regulations, guidelines, and/or orders, taking into account the latest amendments to the foregoing, this Privacy Policy, and any privacy terms contained in agreement(s) or terms of use with the Company.

How Kinetic Protects Your Personal Data

Kinetic adopts appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal data stored on its Site. The exchange of sensitive and private data through the Site is done via an SSL secured communication channel and is encrypted and protected with digital signatures.

Disclosure of Your Personal Data

Kinetic does not sell, trade, or rent your personal data to any other parties. The Company may share Anonymous Information not linked to any of your personal data regarding visitors and User(s) of the Company’s Site with its business partners, trusted affiliates, and advertisers whether within or outside Malaysia for the purposes outlined above.

Your Rights

You have the right to request access to, request a copy of, and request to update or correct your personal data held by the Company. You also have the right at any time to request the Company to limit the processing and use of your personal data (for example, requesting the Company to stop sending you any marketing and promotional materials or contacting you for marketing purposes), subject to the Company’s right to rely on any statutory exemptions and/or exceptions to collect, use, and disclose your personal data. To exercise any of these rights, please reach out to Kinetic per the contact information below:

Customer Service Officer

The Customer Support operating hours are Monday - Sunday, 9am to 6pm, excluding public holidays.

Address: TSLAW Tower, 19-03, Jalan Kamuning, Imbi, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur.

  1. Contact No: +603-97791410
  2. Whatsapp (message only):
  3. Email Address: support@kineticdax.zendesk.com

By providing your personal data to Kinetic, you consent to the Company processing your personal data in accordance with this Privacy Policy, and you confirm that all personal data provided by you is accurate and complete, and that none of it is misleading or out of date. You will promptly update the Company in the event of any change to your personal data.

Changes to Privacy Policy

Kinetic has the discretion to update this Privacy Policy at any time. When the Company does, it will notify you of any amendments to this Privacy Policy via announcements on its website or other appropriate means. The Company encourages User(s) to frequently check this page for any changes to stay informed about how the Company is helping to protect the personal information the Company collects. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Language of Privacy Policy

In accordance with the requirements of the Personal Data Protection Act 2010, this Privacy Policy is issued in both English and Bahasa Malaysia. In the event of any inconsistencies or discrepancies between the English version and the Bahasa Malaysia version, the English version shall prevail.

 

KINETIC DAX SDN. BHD.
(formerly known as TOKENIZE TECHNOLOGY (M) SDN. BHD. Reg No.201801010657 (1272672-M))
is a Digital Asset Exchange (DAX) approved by the Securities Commission Malaysia since 2020.

KINETIC DAX SDN. BHD. (formerly known as TOKENIZE TECHNOLOGY (M) SDN. BHD.)TSLAW Tower, 19-03, Jalan Kamuning,
Imbi, 55100 Kuala Lumpur,
Federal Territory of Kuala Lumpur
9AM - 6PM dailyClosed on public holidays

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